Jairus Evan Ecat
Luningning De Castro
Bernie Balmeo
Jachelle Anne Terrago
New Era University, Quezon City, Philippines
How to Cite:
Ecat, J. E., De Castro, L. B., Balmeo, B. E., & Terrago, J. A. (2024). Exploring the causes of turnover by resignation of non-teaching staff in a private college institution: A single-case study approach. Journal of Emerging Technologies and Innovative Research, 11(4), 332–339.
Abstract
The alarming cases of increasing of employee turnover has been observed in different organizations. This study aims to explore the causes of turnover by resignation among non-teaching employees in a selected private college institution. The Researcher utilized the qualitative single-case study approach in order to shed light in this certain case. In-depth interviews and focus group discussions were employed to gather data on the existing cases of turnover within the Academic Year 2021-2023. The selection of ten (10) participants is based on the criteria set by the Researcher, which includes HR professionals, Department Heads and former non-teaching employees. Three (3) themes emerged based on the thematic analysis. The study found out that the key factors of turnover were (1) holistic work experience and growth deficiency, which includes job dissatisfaction to routinely tasks, incompetent salary and personal and professional growth, and (2) challenges in workplace dynamics, role of recognition and institutional practices were found to be factors of turnover of non-teaching employees. These include conflicts with colleagues, nepotism or “palakasan”, lack of employee recognition, and lack of management support. Furthermore, enhancing workplace dynamics and employee engagement factors emerged as some of the key factors of turnover, which include commitment to the institution, and uncomfortable working conditions.
Keywords: Turnover, holistic work, growth deficiency, non-teaching employee
