Knowledge Journal 2018

Degree of satisfaction on an Integrated School Graduation Exercises was measured using an 8-item survey questionnaire with a 7-point Likert Scale (7 – Very Satisfied, 6 – Moderately Satisfied, 5 – Slightly Satisfied, 4 – Neutral, 3- Slightly Dissatisfied, 2 – Moderately Dissatisfied, 1- Very Dissatisfied). The eight items rated were Accessibility (ACCESS), Performance of volunteers and aides (AIDES), Orderliness (ORDER), Solemnity (FORMAL), Discipline (CONDUCT), Most liked (MOST), Least liked… Click to Read the Full Article

Satisfaction rating of a University’s Commencement Exercises was determined using an 8-item, 7-point Likert scale survey instrument. The eight items rated were Accessibility (ACCESS), Performance of volunteers and aides (AIDES), Orderliness (ORDER), Solemnity (FORMAL), Discipline (CONDUCT), Like Most (MOST), Like Least (LEAST), and Overall Experience/Satisfaction (OVERALL). These first five items were used as the basis in defining the dependent variable. The independent variables were the nine (9) colleges (groups), namely:… Click to Read the Full Article

Satisfaction survey of a Science Fair was examined using Two-Way ANOVA. The dependent variable (AVG) indicated a respondent’s mean score on a 7-item, 5-point Likert scale (1-Very Poor, 2-Poor, 3-Satisfactory, 4-Good, 5-Excellent). The seven items rated were Venue/place (VENUE), Inventiveness (INVENT), Commercial Viability (IMPACT), Educational Value (EDUC), Audio-Visual Presentation (PRESENT), Organization (ORGANIZE), and Overall Experience/Satisfaction (OVERALL). The independent variables were GENDER (MALE, FEMALE) and GROUP (STUDENT – student, EXHIB -… Click to Read the Full Article

Satisfaction rating on the services rendered by Guidance Office was measured using 6-item questionnaire with 7-point Likert scale and was analyzed using parametric statistics because the data satisfy the assumptions of normality and of homogeneity of variances. The survey was distributed to 208 randomly selected College students and yielded a response rate of 98.1%. Respondents were asked to rate Guidance Office concerning its office/venue (VENUE), staff/workers (STAFF), office procedure (PROCED),… Click to Read the Full Article

The study aimed to evaluate students’ satisfaction with the University Registrar’s Office services. This was measured using a questionnaire on venue, staff, office procedure, equipment, service delivery, and service provider competence. A sample of 200 randomly selected students gave a 91.5% response rate. The results showed a positive rating overall, with differences in satisfaction across year levels found to be not significant. The average satisfaction rating was determined to be… Click to Read the Full Article