marketing
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Exploring Client Perspective: A Case Study of the Electronic Business One-Stop Shop (E-Boss) Towards Client Satisfaction for SMEs in Quezon City
This study examines the impact of the Electronic Business One-Stop Shop (E-BOSS) system on the satisfaction of Small and Medium Enterprises (SMEs) in Quezon City. Findings reveal that the E-BOSS significantly improved client experiences by streamlining business permit applications and offering greater convenience compared to traditional manual processes. SMEs highlighted faster transactions and enhanced accessibility as key benefits, underscoring the system’s transformative role in local business facilitation. Click to Read the Full Article
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College Students’ Satisfaction Rating on NEU’s Student Services (Part I: Registrar’s Office)
The study aimed to evaluate students’ satisfaction with the University Registrar’s Office services. This was measured using a questionnaire on venue, staff, office procedure, equipment, service delivery, and service provider competence. A sample of 200 randomly selected students gave a 91.5% response rate. The results showed a positive rating overall, with differences in satisfaction across year levels found to be not significant. The average satisfaction rating was determined to be… Click to Read the Full Article
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Satisfaction Survey of NEU’s 2018 College Commencement Exercises
Satisfaction rating of a University’s Commencement Exercises was determined using an 8-item, 7-point Likert scale survey instrument. The eight items rated were Accessibility (ACCESS), Performance of volunteers and aides (AIDES), Orderliness (ORDER), Solemnity (FORMAL), Discipline (CONDUCT), Like Most (MOST), Like Least (LEAST), and Overall Experience/Satisfaction (OVERALL). These first five items were used as the basis in defining the dependent variable. The independent variables were the nine (9) colleges (groups), namely:… Click to Read the Full Article
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Satisfaction Survey of NEU’s 2018 Integrated School (IS)Graduation Exercises
Degree of satisfaction on an Integrated School Graduation Exercises was measured using an 8-item survey questionnaire with a 7-point Likert Scale (7 – Very Satisfied, 6 – Moderately Satisfied, 5 – Slightly Satisfied, 4 – Neutral, 3- Slightly Dissatisfied, 2 – Moderately Dissatisfied, 1- Very Dissatisfied). The eight items rated were Accessibility (ACCESS), Performance of volunteers and aides (AIDES), Orderliness (ORDER), Solemnity (FORMAL), Discipline (CONDUCT), Most liked (MOST), Least liked… Click to Read the Full Article