business
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Exploring Client Perspective: A Case Study of the Electronic Business One-Stop Shop (E-Boss) Towards Client Satisfaction for SMEs in Quezon City
This study examines the impact of the Electronic Business One-Stop Shop (E-BOSS) system on the satisfaction of Small and Medium Enterprises (SMEs) in Quezon City. Findings reveal that the E-BOSS significantly improved client experiences by streamlining business permit applications and offering greater convenience compared to traditional manual processes. SMEs highlighted faster transactions and enhanced accessibility as key benefits, underscoring the system’s transformative role in local business facilitation. Click to Read the Full Article
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Understanding Retention Dynamics: A Transcendental Phenomenological Inquiry into the Lived Experiences of Red-Circled Employees
This study, authored by faculty and student researchers from New Era University, explores the lived experiences of “red-circled” employees—workers whose salaries have reached the maximum rate for their positions. Using a transcendental phenomenological approach, the research provides deep insights into employee motivation, career satisfaction, and organizational dynamics. The findings highlight challenges in retention and the need for human resource strategies that recognize both professional growth and organizational equity. Click to Read the Full Article
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Satisfaction Survey of NEU’s 2018 Integrated School (IS)Graduation Exercises
Degree of satisfaction on an Integrated School Graduation Exercises was measured using an 8-item survey questionnaire with a 7-point Likert Scale (7 – Very Satisfied, 6 – Moderately Satisfied, 5 – Slightly Satisfied, 4 – Neutral, 3- Slightly Dissatisfied, 2 – Moderately Dissatisfied, 1- Very Dissatisfied). The eight items rated were Accessibility (ACCESS), Performance of volunteers and aides (AIDES), Orderliness (ORDER), Solemnity (FORMAL), Discipline (CONDUCT), Most liked (MOST), Least liked… Click to Read the Full Article