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Exploring Client Perspective: A Case Study of the Electronic Business One-Stop Shop (E-Boss) Towards Client Satisfaction for SMEs in Quezon City
This study examines the impact of the Electronic Business One-Stop Shop (E-BOSS) system on the satisfaction of Small and Medium Enterprises (SMEs) in Quezon City. Findings reveal that the E-BOSS significantly improved client experiences by streamlining business permit applications and offering greater convenience compared to traditional manual processes. SMEs highlighted faster transactions and enhanced accessibility as key benefits, underscoring the system’s transformative role in local business facilitation. Click to Read the Full Article
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A Satisfaction Survey Analyzed as Nonparametric Mixed ANOVA Design with Aligned Rank Transformation
Satisfaction survey data from a University’s Science Fair was analyzed using nonparametric Mixed ANOVA (with aligned rank transformation). The dependent variable was the satisfaction score and the independent variables (between-subjects factors) were GENDER (male, female) and GROUP (student, exhibitor, and faculty). The variable ITEM (with seven items) was the within-subjects factor. A seven-item, 1-5 Likert scale (1-Very Poor, 2-Poor, 3-Satisfactory, 4-Good, 5-Excellent) questionnaire was administered to 162 respondents, randomly selected… Click to Read the Full Article